Home

Our Experience - Your Success

01

Operational Excellence through Organizational Discipline

Operational Excellence is a journey, not a destination. The journey involves leadership and strategy as well as execution – doing the right things and doing them right. While the perfect day for your manufacturing...

Opportunities, innovation, and more Read the full report

02

Build Client Satisfaction with Better Project Management

Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently get to the root cause of problems and permanently

Opportunities, innovation, and more Read the full report

03

Building Beyond A Problem Solving Culture

Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. The companies most likely to...

Opportunities, innovation, and more Read the full report

04

Learning To Improve: An Integrated Approach to a Higher Level of Quality

Fokker Aerostructures saves millions and streamlines production. A continuous improvement journey that changed the actions people took by adjusting the way they think. The result being sustainable manufacturi...

Opportunities, innovation, and more Read the full report

Highlighted

News & Events

February 10, 21

Getting Unstuck - Easier Said

Last month the Ever Given container ship found itself sideways in the Suez Canal--stuck there Last month the Ever Given container ship found itself sideways in the Suez Canal--stuck there ....

Our Expertise:

Consulting

Consulting services from Kepner-Tregoe help improve efficiency, streamline operations, increase customer satisfaction and improve collaboration.

Get help now

Training

Our workshops are designed to be delivered to meet every organization’s needs and support continuous improvement once the training sessions are complete.

Get help now

Our Consulting Tools

Diagnostics

Maintenance Management and Execution
Production Management and Execution
Quality Assurance Quality Assurance

Learn more

Process Improvement

Customer Service/Support/Field Service
Incident Management Quality Assurance
Problem Management Quality Assurance

Learn more

Facilitation

Talent Acquisition Decision Making
Career development Quality Assurance
New hire development Quality Assurance

Learn more

Our Best Training Solutions

All trainings

01

For individuals

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce non dolor laoreet nisi ultrices maximus eu pretium lacus. Nunc tempor sem sit amet diam tincidunt, non.

02

For groups & teams

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce non dolor laoreet nisi ultrices maximus eu pretium lacus. Nunc tempor sem sit amet diam tincidunt, non.

03

Self-paced

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce non dolor laoreet nisi ultrices maximus eu pretium lacus. Nunc tempor sem sit amet diam tincidunt, non.

Client Success Stories

All stories

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Read full case study

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Read full case study

Challenges

Provide a consistent and repeatable approach to help CSS solve customer problems more effectively and efficiently, aligned to Microsoft’s strategy of developing a “customer obsessed” culture in support of its new Customer Support Framework.

400

Increased customer satisfaction

500

Engineer program satisfaction

Results

Customer satisfaction increased by 5%; Net effort reduced by 6.5%; Engineer program satisfaction: Provide a consistent and repeatable approach to help CSS solve customer problems more effectively

300

Operating costs reduced

Read full case study

Meet Our Experts